FAQ

Delivery time for Java region is typically 1-2 business days for express service and 2-3 business days for regular service. Time may vary depending on the destination within Java.

You can contact us by phone or visit our branch office in Cilacap to arrange a shipment. We also offer pickup service at your location.

Yes, inter-island delivery to places like Bali and Kalimantan has additional fees compared to Java region. Fees are determined based on weight and distance.

You can track your package through the JNE website or by contacting our customer service. We will provide a tracking number after the package is dispatched.

Yes, we accept delivery of valuable items like jewelry with special security service. Please inform us about the item type so we can prepare the appropriate shipping procedure.

Yes, regular delivery has a maximum weight limit of 3 kg per package. For shipments over 3 kg, please select the Heavy Cargo Delivery service.